Sales today
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vs yesterday
loos coffee
Secure operations
Welcome back.
Sign in with your phone number and password. A code then comes to your WhatsApp.
Authorized Loos Coffee staff only. Sessions expire automatically.
Good day.
Live to the minute across all stores.
Tap an app to pin or unpin it. The dock holds five; Home is always there.
Orders today
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vs yesterday
Avg order value
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Per paid order today
Collection rate
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Collected of placed
Active now..Accepted + brewing
Ready..Waiting pickup
Cash in play..Unpaid, in queue
Avg wait..Order to cup
Peak hour..Busiest today
Cancelled..Of today's orders
Money by person
Who collected what today
Counter sales belong to whoever rang them up. An app order paid in cash at pickup belongs to whoever handed it over. Prepaid app orders bring no cash. Loos are a discount, never cash.
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Recent activity
Latest orders
Sales trend
Revenue, last 14 days
Daily revenueCapacity
Today
Orders by hour
Today
Sales by store
Today
Top drinks
Today
Order status
Profitability
Gross margin today
Gross margin..Profit share of sales
Gross profit..Sales minus cost
Cost of goods..food cost
Margin by drink today
Today
Waste & comps
Waste cost..of sales
Items..Logged today
Top wasted items
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Order report
Orders in this period
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Net sales
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Gross profit
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Money received
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Net profit
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Executive summary
The period at a glance
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Money by account
Where the money came in
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Position right now
What we hold, what we owe
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Bank & cash
Accounts by payment rail
One card per money family — cash, mobile money, prepaid credit, your own pocket — with its balance for the period and its share of the money. Tap a card to see its accounts; tap an account to unfold every payment on it, with the time, the order, what was sold, who served it, what was paid, the VAT withheld and what reaches you. Rails with nothing in the period stay one line each.
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Trial balance
Do the books balance?
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Channels
App vs counter
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What sells when
Products × hours
Every product that sold, against the hours of the day, the days of the week or your stores. Each cell is the units, the money customers paid or the margin (paid minus the cost you set), shaded against the biggest cell. Tap a cell to see the orders behind it; the products nobody ordered are folded under the table.
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Menu health
Every product on the menu
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Did not become money
Given away, cancelled, returned
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Statement
From menu price to net profit
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Why this result
What made the number
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Rewards
Loos account
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Cash
Cash account
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Two sets of books
Coffee shop & restaurant
The same period as two separate books, side by side, with a Shared column for the costs that serve both. Sales and cost of goods are split by what was sold; a table bill with coffee and a dish on it is divided between the two. The two books, minus the shared costs, come to the whole business's profit.
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Cash flow statement
Money in, money out
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Cash control
Drawer counts in this period
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Tax report
Sales tax (VAT) by payment rail
Somalia's sales tax is inside every price you charge: a $3.00 drink is $2.86 of coffee and $0.14 of tax. Hormuud and Somtel take that share out of mobile-money payments before the money reaches your merchant balance — your own EVC Plus receipt SMS shows it as "VAT waa". Nobody takes it out of cash, so the tax on cash sales is yours to pay to the Ministry of Finance; record that payment as an expense in the category "Sales tax (VAT) paid to the government" and it settles here without being counted twice.
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Settlement
Withheld, owed, paid
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By period
Sales tax by month
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General ledger
Every money movement
Sales, refunds, expenses, drawer paid-outs, wallet top-ups and drawer counts in this period, newest first. Choose one account to see its running balance. Loos, promos and waste appear as non-cash lines so nothing is hidden, but they never count as money.
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Team
Who took what in this period
Counter sales belong to whoever rang them up; an app order paid in cash at pickup belongs to whoever handed it over; prepaid app orders bring no cash. Shifts, hours, drawer over/short and paid-outs come from Station.
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Menu economics
Product costs & margin
Set the cost of goods for each drink. Margin updates instantly and feeds the dashboard and the cost of goods line in the statement. Owners and admins only.
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Expenses
Record an expense
Rent, salaries, milk runs, repairs — anything the business paid for. Whose books: the coffee shop's, the restaurant's, or shared when both carry the cost (rent, the accountant). Choose where the money came from: an expense paid from a store cash drawer comes off that drawer's expected cash (name the barista on shift so their count still balances); the owner means your own pocket or bank; mobile money means the shop's EVC or eDahab wallet. Mistakes are voided, never edited, so the books stay honest.
Read-only for your role. Expenses are recorded by the owner, an admin or the finance desk (owner's rule). Hand receipts to them; what they record shows below.
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Today at a glance
Today's close
One glance at how today went: sales net of refunds, whether the money and orders balance, and any stock running low.
End of day
Cash close (Z-report)
Load today's totals, count your drawer, and print the close for your records.
End of day
EVC reconciliation
Check the day's EVC texts against the orders marked paid, and surface any payment that still needs a look.
Trends
Weekly and monthly rollup
Zoom out from today: totals, cash versus EVC, your best day, and a day-by-day bar.
All shops
Store comparison
Today's sales for each location, side by side.
Pre-orders
Scheduled pickups
Orders placed for a later pickup time, soonest first, so you can make them on time.
Fromto
Files open in Excel or Google Sheets. The store filter at the top applies to every export.
Shift cash-outs
What each barista took — counter sales plus the app cash orders they handed over — and whether their drawer came up short, so you can catch missing cash.
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Station sign-in list
The names allowed to sign in at each store, each with a job: a Barista sells the coffee menu (app orders and the counter), a Waiter sells both menus at the tables, Kitchen staff see the restaurant tickets and sell nothing. Staff pick their name from this list on the Station, so every shift's money is filed under a real, consistent name — not whatever someone types. Leave it empty to let staff type any name (the old way; everyone counts as a barista). No job moves money: expenses and refunds stay with the owner, admins and Finance.
Open bills
Every table with a bill open right now — rounds sent, what it comes to, how long since it opened. A bill is settled by its waiter on the Station; the money lands in that waiter's shift when the table pays.
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Your floor
Your building can have several floors (Ground, 1st…); each floor holds zones (Main, Terrace, Window); each zone holds the tables. Give every table the name your waiters call it (4, 12, Terrace 2) and set how many it seats. Waiters open, order on and settle them from the Station. Removing a table retires it (its old bills stay in the books) and always asks first; a table with an open bill can’t be removed until it pays.
Cooking now
Every ticket the kitchen still owns, the one waiting longest at the top. A ticket turns red once it passes the overdue mark.
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How the kitchen's doing
The busiest hours of the day and the dishes the kitchen makes most, over the last few days.
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Read-out
What the numbers say
Sales over time
Sales by day
This periodPeriod before
Product mix
Every item, ranked by revenue
A = the items that make 80% of revenue · B = the next 15% · C = the rest
Categories
Where the revenue comes from
How they take it
Options mix
Not selling
Menu items with no sales in this period
Frequency
How often known customers came
Win-back
Came before, not this time
Top customers
Who spent most
Signed-in customers only; guests are counted, not named. Phone numbers stay hidden.
Pattern
Orders by hour and weekday
Darker = more orders. Paid orders, local time.
By hour
Orders through the day
By weekday
A fair comparison, per day
Channels
Counter, app, delivery
Payment methods
How customers paid
Stores
Shop by shop
Promos & Loos
What the discounts did
Speed
Wait by hour of day
Order placed → handed over, average minutes.
Cancellations
Why orders were cancelled
Waste
Thrown away or given away
| Code | Discount | Rule | Used | Status |
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Loyalty perks
Double Loos and welcome gift
The app shows a badge on Home and the Card while double Loos are on. Welcome Loos are added once, with the first collected order of a new member.
Owner gift
Give Loos
Type the number the customer signs in with. You will see their name and Loos balance, then choose how many to give. Every gift is written to the activity log.
Referrals
Bring-a-friend codes
Home slides
What customers see first
Up to 8 slides. English is required; Somali and Arabic are optional (English shows when they are empty). Leave the list empty to keep the app's built-in slides.
Announcement bar
One line at the top of the app and the website
Off. Save with "Show the bar" ticked and the line appears within a minute in the app and on www.loos.coffee.
Startup card
The card customers see when the app opens
The full-screen card shown for about three seconds after the app's opening screen (phones only, skippable). Until now it was fixed inside the app; from app version 1.1.22 you set it here and it changes in every phone within a minute — no update needed. The picture works best as a tall photo, 1080 × 1920, dark towards the bottom so the white text stays readable.
UploadNo picture uploaded yet — the app keeps its built-in picture behind your words.
Preview
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Per-line controls
Ordering hours, wait-time promise & rewards
Set when each line takes orders and the wait line the app shows. Leave a line's open and close blank to keep it open all day. Outside the hours, no new order goes through on any screen.
Customers on an older version see one quiet strip on the Home tab, dismissable, back once a day. Set this the day Google approves the build, not when the build finishes — otherwise people tap Update and find nothing there. Leave the version blank to nudge nobody. Only play.google.com and apps.apple.com links are accepted.
Turning rewards off hides the whole Loos Club in the app; the restaurant never earns rewards.
Launch offer
Flat-price drinks for the launch
One switch for the whole offer. Menu prices stay as they are; the discount is applied when the customer places the order, so the receipt shows the real price and the launch discount. Cancelled orders do not count.
Sign in to see today's cups and the totals so far.
Off. Save with "Offer is on" ticked and the app applies the price within a minute. Food, cakes and ice cream never take the offer.
Win-back
Lapsed customers
Customers who have not ordered in 30+ days. Needs SMS turned on, and customer history from live orders.
Send an announcement
Checking who has opted in…
Photo banner (optional — shows at the top of the message)
Preview
Only customers who ticked “offers & news” receive this. Each message is a small WhatsApp fee, so keep promos valuable and occasional. Anyone who replies “stop” is removed automatically.
Recent sends
No promos sent yet.
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Orders waiting to be paid
A customer picked EVC Plus and got the dial code. The ring counts down the 30 minutes before the order expires; the receipt usually lands here on its own.
Money in with no order
Real payments (“ka heshay”) that matched no waiting order — a late payer, a wrong amount or a double tap. Make the drink, refund, or mark the duplicate.
Money out from the merchant numberNot customer payments
Texts that say you sent money (“u wareejisay”, “u dirtay”). They never match an order and never count as sales. Kept here as a ledger so the merchant balance always adds up. If one of these really was a customer's payment, “Was a payment” puts it back on the review list.
Last received from the store phoneEvery text, matched or not
One card per customer, so one EVC transfer settles everything that person is owed. The number is the payer's — the one to send to.
Send the money first. “Mark refunded” records who settled it and when — it does not move money. EVC Plus has no automated refund, so pay the customer by EVC, then mark it. “Refund via eDahab” is the exception: that one really pays.
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Run a test
Store phone linkText the word TEST to the store phone → it appears on To review as a link test, never as a payment.
ManualAlert to this deviceA push arrives in a few seconds when alerts are on for this device.
Customer SMSChecking…
Checking the controller…
Now
Online
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History
Latest sign-ons
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Ordering address
Not saved yetLive · secure
Table cards
Stick one card on each table. A customer who scans it orders from their seat and pays with EVC Plus on their own phone; the order comes up on the Station marked with the table. Taking a table out in Tables switches its card off.
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Add tablesNew tables get their card here
Table orders
Service fee
A flat amount added to every table QR order. The customer sees it on the table and in the total, and must tick that they agree to it, and to the Loos Terms, before Pay works. $0.00 means no fee; the two ticks still show.
Shop links
For the counter, the window and posters · pickup, no table and no fee
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Your links
Links you share yourself · each one counts its opens
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Every card and poster carries a short link: /t/ for a table, /s/ for a shop, /go/ for your own. What a link opens is looked up each time it is scanned, so renaming a table or changing the address never means reprinting.
App health
Crash reports from customers' phones
When the Loos app closes by itself, the phone sends a technical report here on its next start — app, Android and WebView versions, the device model and the error trace; never the customer's name or number. Your alert-subscribed devices (Payments → outage alerts) get one push per quarter hour. Reports are kept 90 days.
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By person
Who did what today
Loading today's activity, grouped by staff member.
A
Signed in as
Administrator
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Preferences
How the admin opens for you
Saved to your account — the same on your phone, your laptop and the shop screen.
Password
Change your password
At least 12 characters. Your other signed-in devices are signed out; this one stays.
Devices
Where you are signed in
Every sign-in needs your phone number, your password and a WhatsApp code. If you left the admin open somewhere else, close it from here.
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Owner only
Open the real books
Ends the test period once. Every order, payment, shift, expense, stock movement, Loos point grant and wallet movement from testing goes; the menu, recipes, stores, tables, team, customers and the audit log stay. Loos points and wallet balances start at zero for everyone; ingredient stock starts at zero and the real counts are entered after. Every report starts from this day.
1
Download the archive
One Excel workbook, a sheet per table, every row that goes or is set to zero. It is the only copy — keep it. Valid for 60 minutes.
2
Type
OPEN BOOKS and openOnly after the download. One step, no way back. If an order arrives between the download and this step, the books refuse and ask for a fresh archive.
3
When the numbers are right: type
FINAL BOOKSConfirms these are the real books. After this nobody can start them again — the button goes and the server refuses. There is no undo.